NMAR is sharing an important update from SentriLock regarding the SentriKey® Real Estate mobile app. This update, effective February 2, 2026, is part of SentriLock’s quarterly process to ensure all users are running the most secure and up-to-date app version for a more consistent and reliable experience.

What’s Changing

Typically, SentriLock evaluates adoption rates at the start of each quarter, identifies the newest version with 95% or higher adoption, and sets that version as the minimum required standard for continued app use.

For this cycle, however, we are making an exception. To improve performance and create a more consistent operating environment we are requiring an update to a more recent version of the app that has not yet reached 95% adoption. This change ensures all users benefit from several key stability and event‑logging improvements included in version 5.116.0.

What’s Included in Version 5.116.0

iOS Fixes

• Ensured event logs update correctly after using the Return Key feature.
• Fixed an issue where canceled access attempts were not updating the event log.
• Resolved a bug where the app was reading the entire event log instead of only unread entries.
• Ensured the event log is read and updated when the shackle is released.

Android Fixes

• Fixed an issue where only one page of the event log was read when a firmware update was needed.
• Resolved a problem where the token-writing process could stop without verifying alignment with uploaded pages.
• Corrected an edge case where empty firmware files prevented event logs from uploading.

What to Expect

• Impacted agents will receive an in-app notification prompting them to update.
• Beginning February 2, 2026, any users not on the required version will be forced to update the app before they can continue using it.

Please Note: This update does not require a device or operating system upgrade. Users will only need to update the app version, not their physical phone or OS.

Action Needed from You

To support a smooth transition, we ask you:

• Inform your agents of this new policy and encourage them to enable auto-updates on their phones.
• Reinforce the importance of staying current with app updates to avoid any disruption.

Questions?

NMAR is passing along this information from SentriLock. If you have any questions about the update or need support specific to the SentriLock app, please reach out to them directly:

Lockbox Support
US Customers: 513-618-5800
International Customers: 1-877-736-8745
support@sentrilock.com

Showing Service Support
US Customers: 513-618-5814
International Customers: 1-877-556-6114
showings@sentrilock.com